When being seen by the development lately especially from the aspect of marketing communication, then we found the phenomenon that really interesting and to trend during this . in the middle of the competition for the launching of the product and the new make that are not restricted, now emerged jargon that his name emotional brand or experiential marketing and something like that. that in basically stressed the superiority in the aspect emotional benefit and only did not function the profit again.
Sometimes the opinion was like this shown with the assumption that functional benefit was minimal requirements to enter a certain industry so as all the companies in great numbers competed in the aspect emotional benefit with gave emotional experiences that could remember the consumer, the race like that of course raised questions special also, could all the products use the concept like that and that more important again was with even more people who competed in the aspect emotional, not that will come back created what was mentioned with commodity the trap because everyone competed in the same aspect and formed one crowd, continued they were different him where? Yup, his answer was this from long before was acknowledged as USP (unique selling proposition). I thought the technique and the communication media at this time were very heterogenous to show that a product not the commodity. From the side of the method, when all did not advertise, we advertised, when all made the product advertisement, we made the image advertisement, during all every experiential, we used PR, etc.. From the side positioning and segmentation, was separated by us the product be based on psikografi the consumer.
They tried always to appear better and did not try to appear the difference despite that was offered better this was emotional and experiences, but in fact it leads to a crowded emotional-community, does the note it? Several practitioners also saw was like this, that was determined the approach strategy in fact more was bottom-up, more tactical compared with strategic, for example the high involvement that we use the step emotional, low involvement, we use the step catch phrases.
That often was forgotten by the marketers and this was proven if we saw marketing campaign that was carried out by them was them had not thought in fact their product including the category what from the aspect of the consumer’s point of view and this that made many makes fall because only slavishly without the existence strategic thinking behind the actions.
If we saw from the consumer’s point of view, then was two needs that they wanted to fill
1. Utilitarian needs that is that regarding functional benefit from some product.
2. Hedonic needs that is that regarding emotional benefit take the form of dreams and fantasy beyond the features of the products.
I believed all decision makers understood concerning this difference, but how his influence to strategy ? In producing an advertisement ( if I will focus in marketing campaign especially above the line), the company that tried to produce the association emotional tried to feature the noose, endorser or whatever that could touch our emotional side, but once was thought about after the campaign what the consumers have in mind ?
The company often could not distinguish between figure and ground in an advertisement.
1. Figure was the noose or main “merchandise” that wanted to be put forward by us to the consumer and to the ultiimate weapon the company and that could in the form of the logo, spokeperson, trademark, brand etc.
2. Ground was “misceleneuos” in addition that was used to “equip the noose” figure so as to produce a concept of advertising that more lived and in a manner the theory ground that was put forward to support figure might not cover the role and the function figure.
The problem that often happened was ground that was put forward too dominant and striking so as ground this precisely changed to figure and figure precisely to ground. if that happened like this, then damn it this company. Wasting money just for consumers fun only!! And this happened, the use character yg overshadow the product, the example in Amrik, Bunny Energizer (or Duracell… people tend to think), Chihuahua Taco Bell. In Indo had Joshua yg in the period him to endorse more than 10 products. Here his advertisement made great character him, not his product 
and this mistake precisely often was carried out by the company that his product could be categorized as high-involvement products actual did not need emotional campaign and in fact That happened in Indonesia.
That ought to feature ground that more exciting was the products with the category low-involvement with repetitive advertising because his aim indeed appointed the consumer’s brain so as to help and equipped in-store stimuli in in-store decision making for example the peppermints product. I thought this depended the study market against the consumer. Inside like the financing of instant noodles, the baby’s milk or the product was entered the category was ‘planned’ to be bought, we might not rely in-store promotion incessant, except for this product competed as the commodity or brand other promoted incessantly.
But in the product was low involvement and did not enter was planned during the purchase like peppermints, ice cream, then the purchase relied ‘impulse buying’ where in-store promotion played the role was very important where a customer to was interested resulting from the existence ‘free-tasting’, prominent display, hanging mobile, branding yg strong, etc.. So might slavishly trend with emotional branding or experiential marketing, but remembered marketing the note just the development of the time, but that more was capabilities-consumers fit !
If we could see him was more far, that was determined the approach strategy in fact more was bottom-up, more tactical more than strategic, for example the high involvemen,t we use the step emotional, the low involvement, we used the step ‘catch phrases’. If I did not agree, high-involvement necessarily not emotional but functional (in the General) and it depends ounce the product also. does the product want to fulfill utilitarian needs (functional) or hedonic needs (fantasy). So as very much, marketing could not be seen piece by piece and case by case because basically marketing studied to be categorization the consumer, the product, the market, geography and so on and so on that finally had created the complexity that must bring up creative mind-game.
That now still is discussed by us was try to get to carry out the generalization against a certain case that finally bring up inductive reasoning in fact marketing the uniqueness precisely in customized solution. this that made the consultant marketing sold like hot cakes he… he….. Concerning low and high-involvement, could be seen on book the behaviour of the consumer,
1. Henry Assael. Consumer Behavior and Marketing Action
2. Engenl, Blackwell and Miniard. Consumer Behavior. This book could be found by his translation and the color cover him was black (if was not wrong) and already many to see in the book shop
With various kinds and the characteristics of the available product, then will be better if the product was divided into various categories and some the categorization that often became thinking in the behaviour of the consumer was the level of the involvement of the consumer in consuming a product or the brand.
That must be paid attention to here was, the level of the involvement was seen from the consumer’s point of view (not from the producer) till respectively the consumer could was different in gazing at a product as low or high-involvement.
A consumer in the process of the determination of his make in a category of the product will have few involvements (low involvement) if this consumer thought that the risk that was resulted in consuming this make was small, if his risk was small, then the consumer will not be involved in a processing of information and evaluation of the make in the category of this product intensively because for him his risk was small so as with easy this consumer could do brand switching as variety-seeker consumers.
The risk could be here divided to:
1. Financial Risk
2. Psychological Risk
3. Physiological Risk
4. Social Risk
With the existence of several risks and was connected with the condition for the dynamic consumer, then a product could including low- involment for the certain consumer and could high-involvement for the other consumer.
For example the car of MPV Kijang, for me who was classified as poor: (certainly will consider financial risk in determining the make of the car that will be bought by me and for me Kijang were the product that including high-involvement. While for tycoon Indonesia that his money was abundant, a kijang for him possibly including low-involvement because from the aspect of financial risk almost not the problem (because usually bought Kijang or BMW serie 7), so it hinges on consumers perception.
The certain producer must know clearly in fact the target market whatever that would aim because basically a target market would not with purely could be mapped in a clear manner because could a target market had several mixtures of the segment of the other market for example these kijang that could consist of various segments and indeed usually have the excess like that, but that must be thought about was the real most promising segment that live up your company.
High-involvement the product was the opposite from low-involvement that gaze at the four risks above as the matter that was dominant in decision making with definitely respectively the risk of varying against various available consumers. The distribution was undergone with the assumption only saw from the aspect of the process of thinking the consumer, in fact the process thought the consumer too, depended on RESOURCES ACCESIBILITY AND AVAILABILITY that is information that was available for the consumer in evaluating a category product. this meant to map the category kind of this product, we had two aspects that is low and high-involvement as well as with or without information searching.
The vertical line (information searching) and horizontal (involvement) this will produce 4 quadrants that mapped the product became increasingly interesting to be studied and of course be only with one article, not following enough to be continued by me again with the distribution to- four categories and obviously we will see how far the available theory could explain the phenomenon of the marketing lately, one matter that made me CURIOUS was if we saw trend finally this beginning with e-business award, Best Brand Award (IBBA) or Customer Satisfaction Award (ICSA), realized we had a weird PHENOMENON that was difficult to be explained and still became the debate of the academic’s circle also and of course was read by us in the media especially SWA that publication would several award this, was gotten crisscrossed the opinion from various experts concerning performance the make that was considered from mind-set they but Do They Realize Where and How All the results begin ?
so, any opinion from your side….
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